Covid-19 Message from Chef Alain Roux

We closed our doors on Friday 20th March 2020 in line with Government advice, along with all my hospitality sector colleagues, to keep our staff and guests safe from the Coronavirus.  I am delighted that following the Prime Minister’s statement on 23rd June we reopened The Waterside Inn on Wednesday 8th July 2020.

We are operating with a reduced number of tables in the restaurant so availability is extremely limited.  Due to the constantly changing nature of this guidance, we will keep our procedures and restaurant capacity under review.  For the moment, we can only accept restaurant reservations for lunch and dinner for 2 to 6 / private dining for no more than 6 people.  We are staggering arrival times to help maintain social distancing.  To comply with the government ruling on 22nd September we will commence the evening service at 6.00pm.  Current guidance states "table service only" which will include the aperitif.  Last orders on main courses will be 8pm and last orders at the bar will be 9.30pm in order for the restaurant to close by 10pm.

ALL GUESTS ARE NOW REQUIRED TO WEAR FACE MASKS EXCEPT WHEN THEY ARE SEATED AT TABLE.

Social distancing restrictions have impacted the number of chefs we can employ in the kitchen at any one time.  We want you to have the best culinary experience it is possible to give you, and for this reason we have decided to offer only an a la carte menu and a tasting menu "Le Menu Exceptionnel" at lunch and dinner.  There will be no lunch menu of the day.  If you wish to view the dishes we are proposing, please follow this link to view the menus online https://www.waterside-inn.co.uk/the_cuisine/current_menus/ If you are intending to use a gift voucher for the lunch menu of the day we are happy to credit the monetary value of your voucher towards your final bill. 

Sadly we will be unable to offer the kitchen tour which is part of our Signature Experience Deluxe for obvious reasons.

Bedroom reservations can be cancelled up to 7 days prior to the arrival date and a full deposit refund will be made.  If your cancellation is due to the need to self-isolate because of covid-19 symptoms, we can either transfer your booking to a later date, convert your deposit to a gift voucher with 18 months validity, or offer you a full refund.

I would like to assure you that all government guidelines and best practices are being implemented and necessary risk assessments will be certified to validate our procedures.  All practices and procedures will be updated in line with government guidelines.  Full training of each member of staff is being undertaken.  Staff will be regularly washing their hands, using hand sanitiser and wearing masks as well as taking a temperature check each morning before clocking in for work.  Anyone exhibiting signs of Covid-19 will not be allowed onto the premises.  All guests will be invited to use hand sanitiser as they enter The Waterside Inn.  Our full risk assessment is available upon request.

Our housekeeping team has always worked to the highest standards of cleaning, but we are taking extra steps to ensure that all areas are thoroughly and continuously sanitised, clean and compliant.  We have amended our check-in time to 4pm to assist in this and to avoid pinch points between lunch guests leaving and hotel guests arriving. Due to covid-19 restrictions currently in place, seating or waiting facilities are unfortunately not available for residents when entering The Waterside Inn property therefore, please, do not arrive before 4pm for your check-in. We have decommissioned "La Cuisine" and honesty bar but we are happy to offer room service for tea, coffee and drinks after you check in.  We are unable to offer a turndown service in the evening, nor are we be able to offer maid service to guests staying more than 1 night.  Hand sanitisers will be available for staff and guest to use at every opportunity.  There is a dedicated member of the team overseeing the cleaning of the guest toilet facilities.  

Sadly we are unable to offer valet parking in the short term but Olivier, our valet, is on duty to show guests where they may park.  You will need to be responsible for your own car key.  Cloakroom space is very limited so we would ask guests, weather permitting, to leave their coats and jackets in the car.

Checking in and out of our accommodation has been adapted to reduce the amount of time at Reception.  At the end of the evening you will be presented with the dinner bill and room bill for payment whilst at your table.  .

It goes without saying that we are all in this together and I know that we can count on all our guests to take similar responsibility for their own safety.  You will be invited to use the hand sanitizer at Reception on arrival and in the public areas.  Should you see friends in the restaurant at another table, we must ask that you refrain from going over to them.  We want all our guests to feel as comfortable and relaxed as possible in the dining room.

If you have any concerns or questions you do not feel have been adequately covered in this message please contact our Reservations team by email reservations@waterside-inn.co.uk

My team and I look forward to seeing you at The Waterside Inn.

Best wishes

Alain Roux, Chef Patron