Returns Policy

You may return any item within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can only ship to addresses within the U.K.

We only use Royal Mail to deliver any item.  All items are sent via the Royal Mail Signed For service.

Please also note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page.  If you order multiple items you will be charged the shipping cost of each item.

Request a Reservation

Send us your requirements and we’ll be in touch to confirm your booking. The Waterside Inn is not suitable for babes in arms and children younger than 9 years of age.

Phone

+44 (0)1628 620691

Email

reservations@waterside-inn.co.uk

Address

The Waterside Inn, Ferry Road, Bray, Berkshire, SL6 2AT, U.K.